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We stayed here before in 2018 and really liked it, but this trip had some disappointments, including the room. This place is nice, but it did not live up to its $500+/night pricetag. THEY DONT NEED TO WORRY I WOULD NEVER GO NEAR THIS PLACE EVER AGAIN… DO NOT STAY HERE - IT IS A LOVELY PROPERTY BUT THIS CUSTOMER SERVICE IS ABUSIVE AND IVE NEVER BEEN TREATED THIS BADLY BY A HOTEL. They agreed to refund and then called and in a very cold and rude and horribly condescending manner said they would now no longer accept any reservation I made, that I was banned. I said hang on, I had moved my reservation, you had confirmed this by email and now as you are cancelling this I feel this is unfair and in violation of my rights. I had no other immediate plans to visit and I said ok, but in this case I would rather have my money refunded. I was then contacted and told that sorry, there had been a mistake, that the hotel had been bought out for the week my rez fell in and they would give me a credit. A new date was confirmed for later this month and I thought nothing more about it. Recently I had a rez and I asked to change it. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near Catskill Mountain Shakespeare.Hotels near Catskill Mountain Foundation Piano Performance Museum.Hotels near Hunter Mountain NY Snow Tubing.
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